GENERAL TERMS AND CONDITIONS STORAGE LICENCE

These general terms and conditions of storage are applicable to all Self Storage Licences between Self Store Ltd, hereinafter called ‘Licensor’, ‘Us’, ‘We’, ‘Our’ ‘Zelf Storage’ on the one hand, and parties using storage space/units, hereinafter called ‘Licensee’, ‘You’, ‘Your’ ‘Customer’ on the other hand. The Zelf Storage facility, the used storage space, product or service is called the ‘Storage Unit’ and the Self-Storage Licence including these General Terms and Conditions is hereinafter called the ‘Licence’. All goods which are stored or placed anywhere in the Self Store Ltd storage facility (including the storage unit) are referred to as the ‘Goods’.

Reservation Fee: A non-refundable charge shown on the Licence to reserve a type of Storage Unit for You for up to seven Days. If You have not signed the Licence and paid the Licence Fee within the seven days the You will lose the Reservation Fee. The Reservation Fee will be deducted from the eventual Licence Fee. You reserve a Storage Unit type (size, style, build) not a specific unit and its location and we offer no warrant in this respect.

Licence fee: Is the fee payable to use the Storage Units for the purposes permissible under these terms & conditions. It is for a term equal to the period of time between the Start Date and the End Date on the Licence. It is ongoing each rolling Periodic Anniversary until termination.

Due Date: Is shown on Your Licence, the Licence Fee for the period must be received as clear funds in Our account on this date and Periodic Anniversary of this Due Date.

Periodic Anniversary: Is shown on the Licence. It is either monthly or every twenty eight days. It is the frequency from the End Date in which the Licence rolls-over and when payments are due to be received by Us.

Deposit. Amount shown on the Licence. This will be refunded in full within fourteen days after termination unless there is a Debt payable in which case all or part of the Deposit will be used to cover the sums owing to Us. You agree on occasion there may be circumstances out of Our control where We cannot refund the deposit within fourteen days.

Debt: The amount owed by You for Licence Fee, Fees, Charges & Cost.

Fees, Charges & Costs: include but not limited to;

• Licence Fees
• Late fees
• Lien charges
• Interest charges
• Admin charges
• Removal porter charges
• Charges to repair damage
• Any costs in which We actually incur in relation to exercising enforcement of any part of the Licence.

Equipment: Trollies, sack trucks, skids, pallet trucks, forklift (if applicable)

You/Your/Licensee: Means the person or persons who has signed the Licence and provided their name or names on the Licence as Licensee. Where there are authorised person/s named or referred to on the Licence then these will be hereinafter be called Your Agent. If signed by a company representative (if a business) they are duly authorised to Sign on behalf of the company and accept the responsibilities on the company’s behalf.

Agent: Someone You have allowed access to the Storage Unit. Their details will be on the Licence and You are responsible for them and their actions and any financial or criminal liability they may trigger. It is Your responsibility to ensure they are made aware and understand Our terms of Licence. The responsibility of Your Agents are with the Licensee.

Debt Collection: How We collect Debts, the steps and process involved.

What we are providing:

1. We grant You a Licence for the right to use the Storage Unit in accordance with the terms of the Licence.
2. The Licence is valid to the End date shown on the Licence, it will roll each period until terminated by either Us or You under clause 97-103.
3. You are subject to a minimum of fourteen days of Licence fee and must provide notice in agreement with clause 97 to 103
4. Nothing in this Licence or in the relationship between Us and You shall be taken as creating a tenancy or the relationship of a landlord and tenant. You hereby acknowledge and expressly agree that nothing in the Licence shall be construed so as to create any legal or proprietary interest in the Storage Unit or space. We are under no obligation whatsoever to allow You to continue the use of the Storage Unit and facility. And furthermore You have no right to stay if We terminate the Licence in accordance with clause 97-101
5. The Storage Unit size allocated to You is approximate and deemed to be within 10% of the volume advertised.
6. We shall not for any purpose whatsoever act as a warehouse keeper, guardian or custodian of the Storage Unit or of the Goods.
7. We are providing a Storage Unit, subject to clause 75, the Goods stored are entirely up to Your discretion, You must ensure that the room is fit for Your purpose. We make no warrants or represent that the Storage unit is a suitable place or means of storage for Your Goods. We strongly advise You to inspect the Storage Unit before agreeing to this Licence.

Communication

• Communication will be either, phone, in person, electronic or paper. You accept email as a proper and sufficient method of communication unless You have informed Us by writing not to email. Communication includes all forms of notice from Us to You but not limited to:- notices of access to Storage Units, Lien notices, or any notices whatsoever, letters, credit notes, Invoice, receipts, changes to Terms & conditions, Licence Fee raises, any memos, email body text, text messages, posters and signs around the facility
• Communication (except posters and signs) is deemed to be received within 2 working days after it has been sent.
• You must notify Us in writing of any changes to Your details such as

1. Billing address
2. Contact Address / forwarding address
3. Contact details / email / telephone number
4. Emergency contact
5. Insurance details
6. Authorised persons
7. The responsibility of clause 10 (inclusive) always resides with You. If We are not notified in accordance with clause 10 (inclusive) We will not be held responsible for communication going to the existing details We have on file.

Payments for Licence:

• All, Fees, Charges & Cost must be paid by debit or credit card, electronic transfer or Direct Debit. Due to Our commitment to Trading Standards ‘Buy with confidence’ scheme, no payment towards Storage can be taken via cash or cheque. Refunds will be issued using the same method as above.
• The following payments are due on arranging or entering into a Licence:-
• The Reservations Fee on reserving of a Storage Unit for up to seven days in advance,
• A Licence Fee is payable when You sign the Licence,
• A Deposit is payable when You sign the Licence,
• You agree to pay Us the Fees, Charges & Cost on the Due Date. The Licence Fee invoices will be sent to You on the Periodic Anniversary. You must ensure that payment is received as cleared funds in Our account on the Due Date.
• You agree to be set up on automatic billing of the debit or credit card for any Fees, Charges & Cost unless another method has been agreed in writing
• You authorize Us to tokenize Your payment card for automatic payment purposes.

Debt Collection procedure

• Please note if the Debt is not cleared in Our account within 3 days after the Due Date, then You agree to be entered into the process detailed below, ultimately resulting in Lien:-
• 1st warning:- If three days late; warning letter sent out. No Charge. clauses 23 to 23 (ii) apply.
• 2nd warning:- If six days passed the Due Date We do not have cleared payment in full for the outstanding Debt; then a £5 late fee and daily interest will be added to the outstanding bill at 5% above Bank of England rates, charged daily. All charges added to the Debt. clauses 23 to 23 (ii) apply.
• 3rd warning:- If nine days passed the Due Date We do not have cleared payment in full for the outstanding Debt; then a £10 late fee will be charged. All charges will be added to the Debt in addition to those charged already in clause 17 (i) and 17 (ii). Clauses 23 to 23 (ii) apply.
• Termination:- If by fourteen days passed the Due Date We do not have cleared payment in full for the outstanding Debt then We will terminate Your Licence in line with clause 99 (iii) whereby You will have fourteen days’ notice to clear Your total Debt and remove Your items from the Storage Unit. You will be charged an additional £20 late fee and all charges will added to the Debt in addition to those charged already in clause 17 (i) to 17 (iii). Clauses 23 to 23 (iv) apply.
• Disposal (Lien):- If by twenty eight days passed the Due Date We do not receive payment in full for the outstanding Debt (not forsaking the charges in clause 17 to 17 (iv)) then We will treat Your goods as abandoned. We will write to You giving You notice of Our intention (email, recorded delivery, or where both of these are returned undelivered we will put a public notice in the local paper asking for You to contact us). If after ten days of this notice the total Debt has not been paid in full We will dispose of the Goods under clauses 21 to 23 inclusive. No further notice will be required from Us. You will continue to be charged the standard Licence rate to the tenth day.
• Part payments of a Licence Fee does not affect Our ability to take action against You or to exercise the rights of Lien We have under this Licence. The Lien Stages above will still be applicable from the date of the original default until full payment of the Debt is made.
• If You have more than one Licence then payments will be made against all the Licence’s as a whole or against any of the Licence’s You have since We have no way of identifying which Licence You have paid. Lien Stage will apply to Your account and thus all Licence’s
• In the unfortunate case of a licensee becoming deceased, an original Grant of Probate certificate must be presented. We will not accept an executors or family or agents request to terminate the Licence early without this. We will, instead, exercise the Lien process. The eventual method of sale will be to offer the goods to the executor for the sum of the Debt. We will waive all Fees, Charges & Costs and interest except for the standard Licence Fee which will remain payable up to the date the Goods are removed. We do this to protect the Licensee as well as Us.

Lien – Right to sale or dispose of Goods

• A Lien means that We have the right to sell Your goods until Your Debt is paid off.
• This is a very serious matter and despite the excuses why Licence Fees, Charges & Costs have not been paid You must pay the Debt in full to avoid Lien stages being triggered. We have a Debt Collection process to avoid Our right of Lien being exercised.
• The following Conditions apply to Our right of Lien and You agree that, and accept:-
• We will continue to charge You the standard Licence rate excluding discounts and rebates until the Debt is paid in full and received in Our account.
• We will refuse You and Your agent/s access to the Storage Unit by stopping your access code and over-locking the Storage Unit.
• We will cut off any locks to the units and access the Storage Room to inspect and document Your Goods and You exclude Us from damage to Your lock.
• We are excluded any liability for Your Goods for Damage or Loss.
• We will use the Deposit against Your Debt, if this is insufficient We will sell the Goods to cover the Debt. If the sale proceeds are insufficient We will pursue You through court action to recover the Debt. You will be incurring interest on the Debt as detailed in clause 17 (ii).
• We will treat Your Goods as if We were the owner of the Goods, and
• We will pass ownership of the Goods to the buyer/ receiver, and:-

1. Any Goods not able to be sold economically will be destroyed or given to charity.
2. Any Goods containing GDPR information will be destroyed.
3. Any identified Prohibited Goods under Clause 75 will be destroyed, sold, handed to relevant authority or disposed by any other means.
4. We sell the Goods by any method We choose, We do not claim to know the value of the individual Goods and make no warrants to the best method of selling said Goods.
5. Surplus funds raised by the selling the Goods will be held in Our account until such time You claim for them or they will be passed to the relevant insolvency practitioner (in the case of insolvency). No interest will be payable to You.
6. The costs of selling, destroying or disposing of the Goods will be added to the Debt. This includes but not limited to; Our time charged at Our removal porter rates, auction costs, selling fees, cleaning costs, disposal costs.

Your Access

• Move-in can only happen during office hours.
• You are required to access the Storage Unit through the Main Gate (not through the retail area). Entry will be via a pin code unique to You. You can access the unit during Our office opening hours unless You have a 24hr privilege as detailed on the Licence.
• The Storage Unit is secured with a purpose built locking system allowing assertion of 1 padlock (not 2) or a barrel lock in some instances.
• Only You or Your agent/s can access the Storage Unit. Keep Your pin code safe and do not inform anyone other than Your agent/s of the code. You are responsible and liable for Your agent/s and their actions. You can withdraw their access at any time in writing and You can also add agent/s at any time.
• To add access to agent/s You will need to email requests. The email must be from the email address We have on file.
• We will provide the Pin Codes for gate access to You or agents if You or the agent/s provide proof of Identification. Or email in from an email We have on file.
• We may deny You access to the Storage Unit if We are unable to identify You to protect the facility and the contents as a whole.
• We will deny access and over-lock the Storage Unit if Lien stage under clause 21 to 23 (ii) has been exercised.
• There may be circumstances outside of Our control which may hinder access or egress to the units. These circumstances are detailed in clause 91. In these circumstance We will notify You of hindrance or prevention of access as soon as reasonably practicable afterwards where required.
• There may be times when You can not access or have limited access to the Storage Unit under clause 32 to 36 (iv)

Our Access

• If We need access to carry out repairs, maintenance, alterations to the Storage Unit or surrounding ones We will provide twenty eight days written notice.
• Access into the Storage Unit under clause 32 to 36 (iv) does not constitute any default by Us, even if these activities limit the use of the Storage Unit, You must permit Us access in these circumstances and You will not be entitled to a reduced Licence Fee or other payment obligations.
• We shall be entitled at any time to specify an alternative Storage Unit and may, subject to providing You with at least twenty eight days advance notice to move the Goods to such alternative Storage Unit; If You have not moved Your Goods We will remove Your lock and do this for You. We will be excluded from loss or damage to the Goods.
• You will not be entitled to exclusive possession of any Storage Unit. Where You are required to move to an alternative Storage Unit We will follow the terms under clause 48 to 50
• There may be instances where We cannot or will not notify You in advance (but We will notify You as soon as reasonably practicable afterwards as long as We are not prevented by law), these situations will occur:-
• If We reasonably believe You have any Prohibited items in the Storage Unit.
• If We are required to do so by Law enforcement, Regularity bodies or emergency services.
• For any purpose We believe necessary for emergency or threat of an impending emergency
• To prevent injury or damage to persons, other goods or the facility.

Safety & Security at the Facility

• You must ensure that doors and gates are closed after entering or leaving and You must not hold doors and gates open by any means for access/egress or for other people.
• You are solely responsible for locking Your Storage Unit.
• Packages or items left unattended will be disposed of, You will be identified on CCTV where possible and the Fees, Charges and Costs involved in disposing of said Goods will be added to Your Debt
• You are responsible for identifying where the escape routes are and reading the fire procedure. Emergency exits are situated throughout the building and clearly marked. Never block these exits with Goods or facility equipment. Only use the emergency exit doors in an emergency.
• The speed on site is 10mph, road traffic regulations are still enforceable on site.
• Parking is allowed in designated areas only.
• Smoking is strictly prohibited on site anywhere including outside areas.
• The use of trollies, skids and other Equipment is at the sole risk of the user. You exclude Us from liability to any damage to Yourself, others or property whilst using Our equipment but You remain liable to Us under clause 64.
• Do not allow children to use the Equipment. Children must not be left unattended anywhere.
• Put Equipment back in its rightful location and not left in hallways as this is a fire risk.
• Do not lean Goods against the Storage Unit walls, they are not structural nor designed for such purposes and could collapse if there is too much weight lent against them.

Our liability to You

• We will provide You with the Storage Unit type and size asked for but We will not guarantee the availability of a specific Storage Unit.
• If no Storage Unit of the agreed size is available, We have the right to provide the following options:-
• to provide the You with another Storage Unit at our facility, which meets Your requirements at no extra cost to You
• Suspend the Licence until a Storage unit of the agreed size becomes available.
• If clause 49 (ii) occurs, Your obligations by virtue of the Licence are suspended until the Storage Unit is made available to Us and You owe no Licence Fee from that point in time up to the date on which a Storage Unit can be made available. In addition, as the sole remedy to both You and Us, You and Us have the right to terminate the Licence without notice against full refund of the Reservation Fee (if applicable) and any Licence Fee pre-paid in advance. We are not liable for damage occurring to You as a result of any un-availability of Storage Unit.

Your liability to Us

• By entering into the Licence, You warrant having sole legal and beneficial title to the Goods and accept any and all liability in connection with the Goods. You agree that where goods are not Yours, You have the authority by the owner to store the Goods on the terms of this Licence and that You act as the Agent/s of that person. You indemnify and will hold Us harmless against any claim or cost or any action or proceeding in connection with the Goods from any third party, including disputes in connection with the ownership or rights to possession.
• You must adhere to all conditions set hereto within this Licence and ensure any agents of Yours do too. You are responsible for Your Agent/s always and it is Your responsibility to inform them of Our Terms and Conditions.
• You must ensure that goods are properly packaged such so the Goods do not cause damage or injury by but not limited to; spreading, fumes, damp, infestation or leakage.
• You must not allow any substance, smell or odour to escape from the Storage Unit or any noise or vibration to be felt outside of the Storage unit (apart from during loading and unloading)
• You must not do or store anything that will cause nuisance or annoyance to Us or other users of the facility.
• You must not breach these Terms & Conditions.
• The Storage Unit must not be used for any other purpose except the storage, warehousing and distribution of goods. No retail, industrial or mechanical activities are to take place.
• Fulfilment activates are permitted.
• The Storage Unit must not be used as a registered office or seat of a company, and must not be used as accommodation .
• We will always permit inspections or controls by the local, regulatory or criminal justice bodies or authorities in or on the Storage Unit when requested to do so and will not inform You nor verify of the rights of inspection. You are liable at all times with respect to Us for any damage We could suffer as a result of these controls and inspections.
• The Storage Unit must not be used for any illegal, criminal, tax evasion or immoral activities.
• Electrical appliances or other utilities / services must not be connected in the Storage Unit without the prior written permission from Us; any authorized electrical appliances must always be switched off during absence.
• Without prior written permission from Us no fixed items are to be installed in or on the Storage Unit.
• No Spray paint, paint or mechanical work to be done in the Storage Unit.
• You must not cause any damage to the Storage Unit or Facility. If damage occurs You will be notified in writing and invoiced and must pay within seven days, this sum will be added to Your total Debt.
• You must Inform Us of damage or faulty equipment immediately.
• You must not ignore safety notices.
• You must pay any outstanding Debts and ensure cleared funds in Our account by the Due Date.
• You must be responsible and liable for Your Agent/s.
• You must inform Your Agent/s of our Terms & Conditions.
• You must conform to Site notices.
• You are not allowed to dispose of waste or Goods (or any part of the Goods) in or outside the Storage Unit. The Fees, Charges and Costs involved in disposing of said Goods will be added to Your Debt.
• You are bound to use the Storage Unit in such a way that no damage to the environment or any disturbance to other users (e.g. noise by radio’s or equipment, dust, smell, leakages) in any form can originate or can reasonably be expected to originate, and is bound to take sufficient precautionary measures to prevent any such environmental damage or nuisance.
• You agree to fully insure Your goods as stated under clauses 92 to 96.
• You agree not to store any of the Prohibited items as detailed in clause 75.

Prohibited items

• If You act in violation of this clause, You shall indemnify Us for any damage We may suffer as a result and You may be exposed to criminal prosecution. Please note that We will not inspect or verify the Goods and their compliance with the terms of this Licence. In the event You are suspected of being in violation of this Licence, in particular this clause hereof, We have the right but not the obligation to notify the competent authorities and allow these to access the Storage Unit for verification purposes, all at Your expense. We may, but are not obliged, to notify You hereof. You are strictly forbidden from storing the following goods in the Storage Unit (this list is not exhaustive):
• jewels, fur, art objects, collection pieces or irreplaceable objects,
• cash money, securities, stocks or shares,
• any item which emits any fumes, smell or odour,
• birds, fish, animals or any other living creatures,
• refuse and other waste materials (including animal and toxic/hazardous waste materials),
• food and other perishable goods (subject to decay) unless securely packed so that they are protected and do not attract vermin or cause any other form of nuisance,
• firearms, explosives, weapons or ammunition,
• any illegal substances such as drugs, illegal items or goods illegally obtained such as smuggled or stolen goods, etc.
• chemicals, radioactive materials, biological agents,
• asbestos and/or processed asbestos,
• (artificial) fertilizer,
• gas bottles or any other compressed gases and/or batteries,
• fireworks,
• car and/or motorcycle
• combustible or flammable materials or liquids including diesel and petrol
• any other toxic, flammable or hazardous substances or preparations that are classified as such under any applicable law or local regulations such as:
• explosive substances and preparations such as spray cans including air fresheners, hair lacquer, car paint, varnish and car windscreen defroster; sprays and (liquid) gases such as LPG, hydrogen, acetylene, propane gas and butane;
• oxidising substances and preparations such as hydrogen and other peroxides, chlorates, strong saltpetre and perichloric acids;
• (highly) flammable substances and preparations such as petroleum, benzene, burning alcohol or methyl alcohol, turpentine, white spirit, acetone, paint, windscreen defroster, air-freshener, close-contact adhesive and neoprene adhesive;
• (highly) toxic substances and preparations such as methyl alcohol, stain removers, pesticides;
• harmful substances and preparations such as cleaning products, paint thinners, wood preservation products, paint removers;
• caustic substances and preparations such as unblocking agents for pipes, decalcifying products, caustic soda, strong acids, caustic products such as oven and toilet cleaners
• irritants and preparations;
• sensitizing substances and preparations;
• carcinogenic substances and preparations;
• mutagenic substances and preparations;
• substances and preparations toxic to reproduction;
• substances and preparations that are dangerous to the environment such as CFCs, PCBs and PCTs; pesticides and heavy metals such as mercury in thermometers, cadmium and zinc from batteries, lead and copper;
• Pesticides and herbicides

Exclusion of Liability

• The storage of the Goods in the Storage Unit is and remains always with You. We shall not be liable for any damage to the Goods whatsoever nor shall We be liable for any property damage or for any economic loss. We provide no warranty to You with regard to supervision of the storage facility or the Storage Unit or with regard to the security of the storage facility. We shall take no step to check the Goods, verify that the Goods are suitable for storage in a Storage Unit or ensure that the Goods comply with relevant regulations or the terms and restrictions of this Licence and We accept no liability for any loss suffered by You in the event that the storage of the Goods in the Storage Unit is inappropriate, unsafe or illegal.
• We shall not be liable for the consequences of any such inspection under clause 59 or control including (without limitation) any damage to the Goods and/or locks and fittings.
• Once Lien stage has started You exclude Us from all liability for Loss or Damage to the Goods
• You shall indemnify Us on a continuing basis against costs, claims, liabilities, damages or expenses which We suffer or incur in connection with You using the Storage Unit including without limit any claims made by any third party or authority in connection with the misuse of a Storage Unit by You.
• We are not liable for indirect (or consequential) losses you incur including lost bargain, lost profit, lost opportunity, loss of anticipated savings or lost reputation or for any damage or loss as a result of the activities of other Customers or of hindrances in the use of the Storage Unit.
• Nothing in this Licence shall limit or exclude Our liability for death or personal injury arising as a result of Our negligence. For the remainder, Our liability will always be limited to the Fees, Cost and Charges payable by You under this Licence.
• You exclude Us from liability for Loss or damage for entering Your room under clause 32 to 36 (inclusive) and that already detailed as excluded herein, unless We have damaged or lost items willingly or through negligence in which case Our liability will be as stated in clause 81.
• You agree that given;
• the availability of insurance to protect the value of the Goods
• the fact that We have taken no steps to verify that Your usage of the Storage Unit is what You have said it is on the Licence,
• the fact that We have no means of evaluating Your risk, and the potentially large difference between the charges and fees paid by You to Us and the damage which the You may suffer, then,

the exclusions and limitations of liability in this Licence are fair and reasonable.

Risk & Responsibility

• You will use and maintain the Storage Unit with due care and in accordance with the permitted use and the Licence.
• You are responsible for and bear the risk of damage, deterioration, and theft of the Goods except where caused by Our negligence. In which case Our total liability for the loss or damage of Your Goods will be limited to clause 81.
• You confirm, having visited, inspected and accepted the Storage Unit in good condition, that it conforms to the legal and agreed use which the You expect to make of it.
• You understand and accept the safety and security level and regulations.
• With regard to the legal and agreed purpose and use / safety and security expectations, We explicitly provide no warranties and accept no liability whatsoever.
• You will comply with the provisions of this Licence, the law and local regulations and the instructions of the local and national authorities, the utility companies and insurers.
• You acknowledge and accept full responsibility and liability for all acts of persons who have access to the Storage Unit or use Your access code and references to ‘You’ in these terms shall be treated as references to any such persons including but not limited to Agent/s.
• In the event where circumstances are outside of Your or Our control, neither Us or You shall have any liability for failure to carry out the Licence or considered to be in breach or for any loss or damage to the Goods for circumstances such as; fire, flood, mechanical, electrical failure, natural disaster, terrorism, environmental or health concerns. We are not responsible for failing to allow access during these circumstances. Failure to pay the Debt is not considered to be outside of Your control despite the circumstances.

Duty to insure

• You must always have insurance in place for the contents of the Storage Unit. Failure to have insurance at any point will breach Our terms & conditions and We will terminate Your Licence with immediate effect by exercising clause 99 inclusive
• We will not finalise the Licence without Your insurance details.
• Insurance must not lapse or be ended prematurely and We may ask for evidence at various intervals but We are not obliged to.
• You must insure for losses and damages under an ‘all-risk’ insurance up to a level selected by you but sufficient to cover the full value of the Goods. Failure to keep the Goods insured will not only induce Termination but also mean that in the event of loss or damage to the Goods due to any cause the loss shall be for the risk and account of You. No insurance is provided for by Us unless agreed under a separate Removals Contract (in which case the limit of Our liability is specified on the contract and by default supersedes this Licence). You will always hold Us and Our insurers harmless and indemnified from any claims by You or Your insurers for recourse against Us.
• We are an ‘Appointed Representatives’ of NSIP (National Storage Insurance Provider). We have to train annually and Our facility is inspected in order for Us to maintain as an ‘Appointed Representative’ of NSIP. This means We are able to obtain an insurance Quote for you by directing You to the NSIP website and either let You fill in a few simple questions or We can read out the questions and type in the answers on Your behalf. The system will generate a quote and automatically send the quote and the supporting documentation to Your email. Should You wish to buy the insurance You must follow the link and the steps. Once purchased You manage the policy online including making payments or adjustments.
• We CAN ask You if You would like an insurance quotation
• We CAN fill out the small set of questions on Your behalf
• We CANNOT offer or give any advice about insurance
• We CANNOT recommend the policy cover
• We CANNOT discuss anything about the cover provided
• We CANNOT get involved in any claims discussions – You must deal with claims direct with NSIP.

Termination

• You may terminate the Licence by providing seven days’ notice in writing. Where there is a minimum term You must provide written notice seven days prior to this minimum term ending. You may remove Your items before the notice period is up albeit You will be charged for said notice period.
• We may terminate the Licence for whatever reason and We are under no obligation to give You a reason. In which case you will be given fourteen days’ notice in writing excluding for circumstances in clause 99.
• We shall In the event that:
• Reasons as outlined in clause 50 or 91 arise; or
• You do not comply with any obligation imposed under law, local or national regulations or customs; or
• You fail to comply with the terms of this Licence (including any failure to make payment of charges and fees due); or
• You are subject to any Insolvency Event then, We have the right to terminate the Licence at any time without notice and without prejudice to any of its rights and remedies and shall be entitled to payment of all losses, charges, fees and all other sums due hereunder.
• The ‘Insolvency Events’ referred to in clause 99 (iii) are as follows:
• in relation to a company or corporate entity, that entity:
• being unable to pay its Debts or having no reasonable prospect of being able to pay them;
• entering into liquidation;
• passing a resolution for a creditors winding up;
• entering into a composition in satisfaction of its Debts or a scheme of arrangement with its creditors
• suffering an application for an administration order in respect of it; or
• suffering the appointment of an administrator, receiver or administrative receiver;
• Suffering any event or circumstance in any jurisdiction similar to those set out in clause 100 (i) (a) to (f).
• in relation to a natural person, that person:
• being unable to pay his Debts or having no reasonable prospect of being able to pay them; excepting clause 20.
• having a bankruptcy petition presented against him; entering into a composition in satisfaction of his Debts or a scheme of arrangement of his affairs;
• suffering the appointment of a receiver or interim receiver;
• suffering any event or circumstance in any jurisdiction similar to those set out in clause 100 (ii) (a) to (c).
• In the event of termination of this Licence other than clause 99. You will be informed and must collect the Goods within 7 days of such notification. If You fail to collect the Goods then We may exercise any of the Lien rights set out in clause 21 to 23 (ix) including the right to sell or dispose of the Goods.
• You shall reimburse to Us all actually incurred costs of Ours.
• Immediately on collection of Your Goods You must pay any sums of money outstanding and thus clear any Debt you have with Us. These sums will be deducted from the Deposit. Where the Deposit does not cover the Debt in full You must immediately on demand pay the remainder of the Debt.

Other

• You agree that Terms and Conditions will be updated from time to time and You agree to them.
• You agree that storage rates and discount schemes are changeable and You agree to the changes.
• You will have twenty eight days’ notice of Our changes to Licence Fee, Fees, Charges & Cost and Terms and conditions. Should You not accept them then You can terminate Your Licence as detailed in clause 97
• If We decide not to enforce a right at a particular time it does not mean We have waived that right. We may enforce it at a later date unless We have told You in writing that We have waived that right.
• Should any of these terms in this Licence be unenforceable by law then the specific term and condition will be considered to be removed from this Licence but the terms and conditions remaining will continue to be valid and enforceable.
• This Licence shall be governed under English law and any claim or dispute that either You or Us pursue will be decided by Courts of England & Wales.
• Where we transfer the Licence to a Storage Unit to the terms & conditions of said Licence will apply to the alternative Storage Unit from the date You are transferred.

Subletting and transfer of Your rights

• You must not sublet or share the Storage Unit for monetary or equivalent benefits to any other person/s.
• The benefit of this Licence is personal and You shall not be capable of assignment to any third party without the prior written approval from Us. The right to occupy the Storage Unit can only be exercised by You.

Privacy Article

• Your data provided to Us will be included in Our data files and are Our property.
• Your data will be maintained and processed in conformity with prevailing standards.
• You have the right to inspect Your data in Our data files, and may request the correction of the information.
• To optimise the service to Our customers, telephone conversations between Us and You may be recorded.
• We will only ask You to provide sensitive personal information if We need to for a specific reason, for example, if We believe You are having difficulty dealing with Your account due to illness. If We request such information, We will explain why We are requesting it & how We intend to use it. We will only collect Your sensitive personal information with Your explicit consent.
• How Do We Collect Personal Data;
• We gather information directly from You face to face if You come to Our site for information or to sign a storage Licence & over the telephone if You ring Us to make an enquiry. We collect personal information via Our website & mobile applications or ‘Apps’ & other technical systems. We collect this when You use Our website or Apps to sign up to, participate in or receive a service from Us, such as requesting a quote online or entering a live chat. Our website also uses cookies (see “Use of cookies” section below) & collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet). We also collect personal information when You contact Us. We may monitor & record communications with You to validate Licence and agreements We make with You, check the quality of Our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements. If You visit any of Our stores, some personal data may be collected from monitoring devices & systems such as CCTV & door entry systems at the store.
• Reasons for Collecting and Using Data;
• We rely on a different lawful basis for collecting & using personal data in different situations.
• Contracts;
• Where You make enquiries about storing with Us before You become a customer, We need to collect personal information about You so that We can take steps to enter into a contract with You. Once You have become a customer, We need to collect & use personal information to provide services to You & to claim Our right to be paid in return for Our services under Our standard terms of business. This includes collecting & using Your personal information to:
• enable Us to follow up on enquiries made by You in relation to storing with Us.
• do a credit check if We so wish.
• prepare a storage Licence with You & arrange insurance cover if required.
• manage any accounts You hold with Us
• Deal with payment for Our services.
• notify You of any changes to Our website or to Our services that may affect You.
• resolve disputes or collect overdue payments.
• Legal Obligations;
• We collect & use personal information from Our customers & staff to comply with Our legal obligations. For example, we will take copies of documents that identify You so that We can comply with anti-money laundering & counter-terrorist requirements.
• Children;
• We do not knowingly collect personal data relating to children under the age of 16. If You are a parent or guardian of a child under the age of 16 & think that We may have information relating to that child, please contact Us. We will ask You to prove Your relationship to the child but if You do so You may (subject to applicable law) request access to & deletion of that child’s personal data.
• Website:
• Contact Forms; If You leave a comment on Our site You may opt-in to saving Your name, email address and website in cookies. These are for Your convenience so that You do not have to fill in Your details again when You leave another comment. These cookies will last for one year.
• If You have an account and You log in to this site, We will set a temporary cookie to determine if Your browser accepts cookies. This cookie contains no personal data and is discarded when You close Your browser.
• When You log in, We will also set up several cookies to save Your login information and Your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If You select “Remember Me”, Your login will persist for two weeks. If You log out of Your account, the login cookies will be removed.
• If You edit or publish an article, an additional cookie will be saved in Your browser. This cookie includes no personal data and simply indicates the post ID of the article You just edited. It expires after 1 day.
• Embedded Content From Other Websites
• Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
• These websites may collect data about You, use cookies, embed additional third-party tracking, and monitor Your interaction with that embedded content, including tracking Your interaction with the embedded content if You have an account and are logged in to that website.